Who to contact
Climetry is provided and sold by Wadim Okley, operating as Climetry, Mittelzell 6, 73575 Leinzell, Germany. Contact contact@getclimetry.com about a purchase, withdrawal, subscription cancellation or a problem with an analysis. This policy covers digital services, subscriptions, credit packs and generated results; there are no physical goods to return.
For purchases marked Sold through Link, Stripe Managed Payments handles the transaction as merchant of record on Climetry's behalf. That payment role does not make Climetry's product responsibilities disappear. Link's purchase terms and refund protections apply alongside mandatory legal rights. You may contact Climetry directly; using a Link account or support form is not a condition for exercising statutory rights against Climetry.
Consumer withdrawal: notice for German consumer contracts
If you are a consumer entitled to withdraw under German law, you have the right to withdraw from the contract within fourteen days without giving a reason. The withdrawal period is fourteen days from conclusion of the contract, subject to the statutory requirements for the period to begin, including receipt of the required withdrawal information. Missing or late information may extend the period under applicable law; this page does not shorten those rights.
To exercise the right, inform Wadim Okley, operating as Climetry, Mittelzell 6, 73575 Leinzell, Germany, email contact@getclimetry.com, of your decision by an unequivocal statement, for example an email or a letter. You may use the model below, but it is not obligatory. It is sufficient to send the statement before the applicable withdrawal period expires. You do not need to give a reason or complete an internal support investigation first.
Where this statutory withdrawal right applies, payments covered by the withdrawal will be reimbursed without undue delay and no later than fourteen days after we are informed of your decision. Reimbursement uses the same payment method as the original transaction unless you expressly agree otherwise, without reimbursement fees. We coordinate payment processing with Link where applicable; internal approval procedures do not replace statutory deadlines.
Any obligation to pay for services already performed depends on the applicable legal conditions, including any required express request to start the service during the withdrawal period. Merely opening a result, using credits or accepting general terms is not treated by this policy as a blanket waiver of your withdrawal right. We do not assume that immediate digital delivery automatically extinguishes that right.
Additional Link protection for EU and UK consumers
For purchases marked Sold through Link, Link's published terms provide EU and UK consumers with a fourteen-day cooling-off period from receipt of access to or delivery of the purchased product. Contact Link support about this protection and identify the request as cooling off period. This contractual protection is separate from the statutory notice above; any longer period or stronger mandatory right remains unaffected. You may also contact Climetry for assistance.
The relevant Link terms are available at https://link.com/terms in the Sold Through Link Terms section. This policy does not replace Link's obligations or limit protections provided by those terms.
Optional model withdrawal statement
- To: Wadim Okley, operating as Climetry, Mittelzell 6, 73575 Leinzell, Germany; contact@getclimetry.com
- I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following digital content or service: [identify the purchase].
- Ordered on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Date of statement: [date].
- Signature of consumer(s), only if this statement is sent on paper.
Ordinary subscription cancellation
Ordinary cancellation stops future subscription renewals; it is different from withdrawing from a purchase or requesting a refund. You may request cancellation by emailing contact@getclimetry.com. For Sold through Link subscriptions, you can also use subscription management in your Link account at https://app.link.com. If you cannot access it, contact us rather than creating a new purchase.
The configured ordinary cancellation takes effect at the end of the current paid billing period. Applicable statutory termination rights remain unaffected. Requesting ordinary cancellation does not, by itself, request reimbursement of an earlier payment; you can state both requests together. Cancellation of a subscription does not by itself revoke separately acquired location or regional access rights. This page does not change the credit-validity rules disclosed for your purchase.
Payment errors, missing results and defective digital products
Contact us if a payment was duplicated or unauthorized, credits or purchased access were not delivered, or a digital result is missing, corrupted or materially different from its description. Include the purchase date and an order or receipt reference if available. Do not send full card details, passwords or API keys. These details help locate the transaction; they are not additional conditions for exercising a statutory withdrawal right.
Mandatory rights concerning defective or non-conforming digital products remain unaffected. A model result differing from an expectation is not, by itself, proof of a defect, but we will consider whether the result matches the purchased description and disclosed limitations. We do not use an engineering-screening disclaimer to exclude mandatory remedies.
For eligible Sold through Link transactions, Link also considers specified refund grounds, such as non-delivery, materially misdescribed or corrupted digital goods, and duplicate or unauthorized payments. Its published process generally requires those requests within sixty days of the transaction. That is not an unconditional sixty-day money-back guarantee or a limit on statutory claims. Details and guest-purchase support: https://support.link.com/questions/requesting-a-refund-for-a-sold-through-link-payment
Refund decisions and payment processing
Refunds are assessed under applicable law, the purchase terms and any applicable Link protections. Beyond those rights and any express purchase-specific promise, this policy offers no additional unconditional money-back guarantee. Business customers retain their contractual and statutory remedies, but do not acquire consumer withdrawal rights merely because this page describes them.
A Link support review or the time a bank needs to display a refund is distinct from a statutory reimbursement deadline. If a refund is approved, ask for its status or reference if it does not appear. Link can apply its refund protections even where a seller policy would be more restrictive. No statement here limits mandatory consumer rights or lawful access to other remedies.